Refunds & Returns Policy

To qualify for a return, the item you purchased must be unused and retain the same condition as when you received it. Furthermore, it needs to be in the original packaging.

Under certain circumstances, we may only be able to offer partial refunds:

  • If the product has been partially used.
  • If flowers or accessories have been opened.
  • If any item is not in its original condition or damaged.
  • If any item is returned more than 14 days after delivery.

If your refund is approved, the refund will be processed, and a credit will automatically be applied to your credit card or your original method of payment within a certain number of days.

To return your product, please mail it to the fulfillment agent that delivered your products.

Please note that you will be responsible for bearing your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

For returning more expensive items, you might want to consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.