Frequently Asked Questions

Start by, selecting a product of choice and then add to cart. If you do not wish to add anything else click “Checkout”. You will be redirected to the checkout page. You’ll need to fill a few details and once this is complete, we will get in touch with you.

We offer nationwide delivery all over Thailand. If you are in Bangkok or Khon Kwan, we offer bike delivery services. Please see delivery time estimates below.

We want all of our members to be satisfied with their delivery. So, we offer The PHENO Promise. Visit the product exchange form page for more info.

Before filling out the exchange form, please visit the brand’s website for troubleshooting tools. All brands can be found on the product exchange form page.

We can’t exchange or refund any free, promotional, or giveaway products.

You can get your cannabis delivered to any physical address in Thailand except for public places like parks, schools, libraries, or government buildings.

Depending on where you’re located and when you order, your delivery will usually arrive within 2-3 working days. As mentioned above, if you are in Bangkok or Khon Kaen, we offer 60 minutes delivery using a bike driver. Once you order, you will receive a confirmation text (or call if requested) and you will be given a m ore accurate ETA.

The payments we accept now are Bank Transfer, Prompt Pay or Cash on Delivery (there is an additional fee of 150 Baht for this payment service).

Our minimum order starts at 1,000 Baht. You will be notified of your minimum order order amount on the cart page. All orders must meet the minimum order amount after discounts and before taxes are applied.

Yes! All first-time members get a 500 Baht discount on their first order! Minimum order amount must be met after discounts are applied. Check above for details.

Yes, we offer a 10% discount for senior citizens, veterans and students.